All My Documents Say Ineligible On Mac Onedrive App

  • Microsoft Office is a complete package of Word, Excel, PowerPoint, OneNote, and more other apps. By default, it saves all the documents or files in your computer. However, if you want to save Microsoft Office documents in OneDrive on Mac, here is what you can do.
  • Mar 17, 2016  The issue (again) is: (Mac OS X 10.11.3) - The OneDrive menu says there are 3,803 problems with my OneDrive, but if I select View Details, the OneDrive app.
  • When you install the OneDrive app for Mac, a copy of your OneDrive is downloaded to your Mac and put in the OneDrive folder. This folder is kept in sync with OneDrive. If you add, change, or delete a file or folder on the OneDrive website, the file or folder is added, changed, or deleted in your OneDrive.
  • I have to admit that OneDrive in current version stinks. Every time I restart my Mac OneDrive either: - sync and download all my files (135 Gb) even though its setup to leave all files in the cloud - reset the account so I have to reconnect to all my Team and Sharepoint Sites What a f.cked up app.

You now have Office on your iPad. Great! Here are a few tips. Files go by different names in Office. A Word file is called a document; an Excel file is called a workbook; and a PowerPoint file is called a presentation. By any name, you’ll be glad to know, the techniques for creating, opening, saving, and naming files are the same.

OneDrive on mac doesn show all shared folders with me. Ask Question Asked 2 years, 6 months ago. Active 2 years, 6 months ago. Viewed 7k times 5. On the website my account looks like this. There are 2 people sharing with me some files: but after I have installed one drive on mac, I. Jul 08, 2020  The OneDrive app runs as a menu-bar item that includes sync status for files kept in the OneDrive folder. Adjust preferences by selecting the OneDrive menu bar item and clicking the three-dot More button. You're set up and have 5 GB of free space to use.

How Office for the iPad handles files

Office for the iPad operates under the assumption that your iPad is always connected to the Internet and you want to store your files on OneDrive, Microsoft’s online file storage facility. However, you can store files on the iPad itself. What’s more, you can move files back and forth between the iPad and OneDrive.

In Word, Excel, and PowerPoint for the iPad, all file operations are done by way of the Office window and File menu. To handle files, look to the upper‐left corner of the screen and tap the Office button or File button. Tapping Office opens the Office window; tapping File opens the File menu:

  • Office window: Offers commands for signing in and out of OneDrive, creating files, and opening files.

  • File menu: Offers commands for naming, duplicating, restoring, and printing files, as well as viewing the properties of a file.

Opening a file

When you start Word, Excel, or PowerPoint for the iPad, you also open the file that was open the last time you ran the app. Is this the file you want to work on? If it isn’t, follow these steps to open a file:

  1. Tap the Office button.

    The Office window opens.

  2. Tap Open.

  3. Go to where the file you want to open is stored.

    It can be stored on OneDrive, on your iPad, or at another location.

    • OneDrive: Tap One Drive. You may see some folder names. If the file is in a folder, tap the folder’s name to open it.

      To open a file on OneDrive, you must have signed in to your Office 365 account. To sign in, tap the Office button, tap your name twice, and enter your user name and password.

    • iPad: Tap iPad to open a file that is stored locally on your iPad device.

    • Another location: If you added a location for keeping files, it is listed in the Office window. Find and open your file there.

  4. Tap the name of the file you want to open.

Tap Recent in the Office window to see a list of files you opened recently. If the file you want to open is on the list, tap its name to open it. You can move a file permanently to the top of the list by tapping the pin icon next to a file’s name. Pin a file to the top of the list if you open it often.

In an Office for iPad app, only one file can be open at a time. You can’t, for example, open two Excel workbooks and switch back and forth to compare the two. Office for the iPad is stubborn about not letting you open more than one file. The program is so stubborn, in fact, that it saves and closes the file that is open when you tap the Office button to open a different file.

No Save button exists in the Office for iPad apps. That’s because as changes are made to files, the changes are saved automatically, as long as AutoSave is turned on, that is. To see whether AutoSave is on:

  • Tap the File button and note on the drop‐down menu whether it’s on.

  • Note on the File button itself whether two little arrows appear. If they appear, AutoSave is turned on.

When AutoSave is off, save files by tapping the File button and choosing Save on the drop‐down menu.

All My Documents Say Ineligible On Mac Onedrive App

Closing a file

The only way to close a file is either to open a different file or close the app itself. Office for the iPad is peculiar about that. It doesn’t offer a Close command for closing files. Because you can’t open two files at the same time and because at least one file must always be open, the only way to close a file is to open another one or shut down everything.

Creating a file

When you create a file, you are asked to choose a template to establish what your file will look like. A template is a preformatted file. Some of the templates are terribly spiffy; others are plain in case you want to do the formatting yourself.

Follow these steps to create a file:

  1. Tap the Office button.

    The Office window opens.

  2. Tap New.

    You see templates for creating files. The template names tell you something about what your file will look like after you create it.

  3. Tap a template name.

    Your new file appears onscreen.

  4. Tap the File button and choose Name on the drop‐down menu.

    The Save As window and keyboard appear so that you can name your file and select a place to store it. By default, files are stored on OneDrive in the Documents folder. If this folder is where you want to keep the file, enter a name and tap Save; otherwise, proceed to step 5.

  5. Choose where to store the file.

    Select a OneDrive folder, select iPad to store the file on your iPad device, or select another location if you’ve designated one.

  6. Tap the Name text box, enter a descriptive name for your file on the keyboard, and tap the Return key.

Renaming and moving files

Office for the iPad offers the Duplicate command for renaming and moving files. This command is located on the File menu. It’s called “Duplicate” because duplicating a file — in other words, making a copy — is the only way to rename and move files:

  • To rename a file, create a copy under a different name with the Duplicate command. Then delete the original file.

  • To move a file, create a copy in a different location. Then delete the original.

Follow these steps to rename or move a file:

  1. Open the file you want to rename or move.

  2. Tap the File button and choose Duplicate on the drop‐down menu.

    The Choose Name and Location window opens.

  3. Move the file to a different location, enter a new name, or do both.

    Here’s how:

    • Choose a location: Move the file to a OneDrive folder or to the iPad.

    • Enter a name: Enter a name in the Name box and tap the Return key.

  4. Tap Save.

  5. Delete the original copy of the file.

Deleting a file in an Office for iPad app

The easiest way to delete a file stored on OneDrive is to open the OneDrive website in a browser and delete the file inside the OneDrive website. Follow these steps to delete a file in an Office for iPad app:

  1. Tap the Office button.

  2. Locate the file you want to delete.

    To locate the file, tap Recent or Open and navigate to the file.

  3. Tap the File icon to the right of the file’s name.

    The File drop‐down menu appears.

  4. Choose Delete. Will mac run windows software.

  5. Choose Delete in the confirmation message box.

    That’s all there is to it.

Many computers have a Trash feature (Mac) or a Recycle Bin (Windows) where deleted files are kept in case you want to recover them. The iPad has no such thing. Files you delete are deleted permanently and irrevocably. For that reason, think twice before deleting a file.

Tap the File icon and choose Delete to delete a file.

Microsoft's technical support for OneDrive is like a hoary old joke I used to tell:

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A pilot is lost in the skies over the Pacific. He radios for help repeatedly until he hears a faint response. 'Help! We are lost. Can you tell me where we are?' The voice replies, 'You're in an airplane over the Pacific ocean.' The pilot then tells his copilot, 'Hang a left and you should see Redmond, WA.' The copilot is astonished. 'How the heck did you know that?' The pilot replied, 'The answer was 100% accurate as well as 100% useless, so it could only have come from Microsoft Tech Support.'

Ba-Da-Boom.

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I mention this not because it's a great joke, but because I'm reviewing the latest version of Office for the Mac (which is called either Office 365 or Office for Mac 2016, depending upon how you pay for it) and have discovered that OneDrive—Microsoft's answer to iCloud—doesn't work on my Mac.

The OneDrive menu reports 3,803 problems, and has been reporting them for over a month. The problem is that when I select View Details, it crashes and leaves a broad white stripe across my display that can only be eliminated by Force Quitting OneDrive.

I think it's fair to say OneDrive is useless to me until this bug is squashed.

So, I wrote to Microsoft technical support about the issue on February 9 providing logs, screen shots, and a complete description. It took a month but I finally got an answer. Not a solution, mind you, but at least I got an answer. The answer was 100% accurate and 100% useless to me, so I know it came from Microsoft.

Here's the sequence of events:

February 11: Received my first response:

I am sending these logs for analysis. In the meantime have a look at the Mac sync troubleshooting steps here. Thanks for reaching out if the situation changes with your sync feel free to update us.

February 29: Having heard nothing since February 11, I sent a follow-up:

You told me you were escalating this issue on February 11. It's now February 29. So far I've heard nothing from y'all, and I've tried everything in your support article (and much more), and still the problem — which renders OneDrive useless to me — persists.

Thanks in advance for any help you can provide.

All My Documents Say Ineligible On Mac Onedrive Application

March 8: No response; sent another follow-up:

I've heard nothing from y'all since February 11 - almost a month. I've tried EVERYTHING in your support article and much more, and still the problem — which pretty much renders OneDrive useless —persists.

The issue (again) is: (Mac OS X 10.11.3) -- The OneDrive menu says there are 3,803 problems with my OneDrive, but if I select View Details, the OneDrive app becomes unresponsive and paints a white stripe across one of my two displays. The only way to fix it is to Force Quit OneDrive. This happens every time and has for as long as I've been trying it (over a month now).

Thanks in advance for any help you can provide.

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March 9: Received a response, but nothing even remotely useful:

Looks like your ticket was overlooked in our system. We apologize. I took a quick look at the logs you sent and do not see any issues presented there. Obviously, there is an issue and I am getting a OneDrive MAC developer to take a look. Thanks for your patience.

March 10: Received an answer. Not a solution, mind you, but not another, 'we're looking into it' message, either.

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Ineligible

Thank you for submitting your logs and for your patience while we investigated the issues. Unfortunately the sync errors reported by the OneDrive client are due to filenames which are illegal on the OneDrive sync space, such as ' ', '?', ':', '' and leading spaces.

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Both the filename restrictions and the fact that the error window is not handling a big amount of errors gracefully are aspects we are working on to improve, but currently there is no workaround I can provide, and we certainly don't expect you to rename your files in order to sync them through the OneDrive client. I'm sorry for the inconvenience we might have caused you.

So, to summarize what took me a month to discover:

  • OneDrive dies when it encounters a file or folder name with a pipe ( ), question mark (?), colon (:), quotation mark ('), or leading space.
  • There is no workaround or fix at this time.
  • There is no indication of if or when it might be fixed.

Remember This

I want you to remember this story the next time Microsoft tries to say how strategically important the Mac is to them. Because Microsoft's engineers had to know that Mac file names can contain pipe, question mark, quotation mark, and leading space character (but not colons). It's been like that forever. Shipping a Mac product that chokes on any file or folder that uses any of those characters is typical of Microsoft's hubris.

Remember my joke way back at the top of this post? It turned out the joke was on me… Microsoft Tech Support was indeed 100% accurate and 100% useless.

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Caveat emptor.